The past year demonstrated that organizations need to deepen their understanding of diversity as well as how to make diversity and inclusion an institutional reality. Organizations that thrive in a fast-changing world will have a workforce with diversity of background, skills and perspectives. Here are ways organizations can approach and foster diversity. Plan for the future By 2050, the demographic make-up of the United States will look very different than it does today — diversity will be the norm. Talent in all its diversity is the most potent competitive differentiator. If you want your organization to be competitive 30 years from now, start by assessing hiring practices, creating mentorship programs and leveraging diverse talent pools. Use assessment to increase diversity The traditional ways of building and promoting a workforce based on gut instincts can be riddled with unconscious bias. A more equitable way to level the playing field and increase diversity is to assess candidates using data. Businesses have a long way to go on this front, with only 49% of workers globally have been assessed, according to ManpowerGroup research. Furthermore, 81% of those who have been assessed report higher job satisfaction versus 65% of those who have not. Neurodiversity: The need to think differently Creativity, imagination and intuition sets us apart from machines. That’s Dyslexic Thinking. Dyslexia is a different way of processing information, and with that different way of thinking comes a pattern of strengths, creativity, innovation, big picture thinking. For organizations, that means understanding and valuing how dyslexia and neurodiversity can be an opportunity to bridge the skills gap of the future. Provide opportunities for women Women have been disproportionately affected by both social and economic crises due to the pandemic, and over-represented in job losses across industries including retail, leisure and hospitality. At the same time, there is a clear opportunity for women to reskill and upskill in growth sectors including information technology, operations and logistics. Women are an untapped talent pool which could be re-skilled or upskilled for many of the jobs of tomorrow. Ongoing measurement of your diversity and engagement efforts and involving employees in that process is essential to ensure you are moving the needle. Achieving diversity, inclusion and equity takes time but by taking proactive steps today your organization can achieve a series of wins along the way.
The Future of Diversity for Organizations
Why Having the Right Soft Skills is Essential
Prior to the COVID-19 pandemic, soft skills had been growing in demand to fill new roles that complement automation and new kinds of work. Today, that acceleration has only magnified the need for businesses to hire for, train and cultivate the right kind of skills among their workforces.According to new ManpowerGroup research, a K-shaped, two-speed recovery is emerging. Some industries and people are bouncing back faster and better – those in growth sectors and with high demand skills –while others are at risk of falling further behind. By 2025, humans and machines will split work-related tasks 50-50, while 97 million new jobs will emerge in AI, the Green economy and Care economy.1As the workforce moves quickly into a new chapter in the digital era, here are soft skills that employers today need most.Collaboration, communication and teamworkDrawing on multiple people’s talents from diverse backgrounds is the best way to foster the creativity and innovation needed to find solutions to today’s complex challenges. This includes the soft skills of being able to connect people between a variety of styles, generations and work environments. And, as the business environment becomes more complex and flexible work arrangements continue, effective communication skills will be even more essential. The collaborative nature of leaders and workers will be able to add value and glue together disparate elements to create more than the sum of their parts.Critical thinking and analysisComputers can generate big data. Spreadsheets can help analyze numbers. Machines can help automate responses and generate outcomes. But at the end of the day, humans are still needed to see the big picture, communicate effectively, incorporate data, feedback and insights to solve problems and make sound decisions. When there isn’t always a clear road map, the ability to think holistically and consider long-term implications is essential.Leadership and influenceWith uncertainty the norm, organizations need employees who can effectively navigate challenging environments, motivate teams and produce results. That is why transparency, resilience, and optimism are such essential traits of today’s leader.While automation is augmenting work, effective teamwork and collaboration among humans will only increase in importance. A leader must, therefore, possess the interpersonal skills to guide and motivate teams to deliver results even in the midst of change and ambiguity.Having the right soft skills will be even more essential as organizations transform and digitize at speed and scale. The biggest challenge, however, will be to bring all people on this transformation so that nobody is left behind.Download the report, Skills Revolution Reboot: The 3Rs - Renew, Reskill, Redeploy for more insights on today’s soft skills and how to assess for them.1 The Future of Jobs Report 2020. World Economic Forum, October 2020.
Tips for Job Searching in 2021
If you are currently looking for work, what are your expectations for your next job? If you find yourself weighed down from the pressure of the past year, here’s how to start making progress and expect more in your job search as you look ahead in 2021.Seek out a sponsorYou don’t need to go it alone –– look for help in your next steps. According to ManpowerGroup research, women are more likely to say that relationships rather than overt self-promotion will help them get ahead. In this regard, women can be helped through sponsors or those in higher levels who move beyond mentorship and actively help promote female colleagues. Find someone who can help boost you up, and you can do the same for others.Recognize your transferable skillsIf you’ve been out of work, if may feel like you are falling behind on your skills. In fact, you may be practicing transferrable skills that help in the next role. If you find yourself teaching from home or volunteering, these are skills that you can bring up in a job interview that shows your continued growth. Of all transferable skills, learnability is the foundation. Learnability is the desire and ability to continually learn and grow throughout careers, and it still applies even –– and sometimes especially –– outside of work.Gain an outside perspectiveYou may feel like you know yourself better than anyone else, but you’re not necessarily the most objective evaluator of your own skills. Instead, you can hire a professional skill or personality assessment and leverage the results to identify your strengths. Similarly, you can find a career coach to help you better understand your value to employers. Finally, ask a mentor, coach trusted friend to provide you with feedback on your progress and what steps you need to take next.Don’t get discouragedIn any job search, setbacks are inevitable. Expect that to happen, and don’t get discouraged when it does. Psychologists demonstrate that Three P’s can stunt recovery: Thinking a “failure” is personal (“It’s my fault”), pervasive (“I’m unqualified for any role”) and permanent (“I’ll never find a job.”) If you find these thoughts creeping in, reframe and view it from another perspective – it’s just a single job, it wasn’t the right fit this time, and the right job is still out there. Don’t give up, and keep expecting more.Remembering where your true talent lies will help nurture and grow where you have the most potential, and where you can thrive. Keep using your goals as a north star even in the face of setbacks, and your next step could land the perfect fit.
10 Ways to Promote a Culture of Respect and Belonging for LGBTQ+ Employees
Pride Month is widely recognized as a time to celebrate diversity and inclusion and show allyship to members of the lesbian, gay, bi, trans and queer (LGBTQ+) community. For organizations and businesses around the world, it’s also a reminder that we need to hit the accelerator on making workplaces welcoming for all.Across the hundreds of thousands of clients ManpowerGroup works with globally, we are helping our partners align their ambitions with clear, actionable plans to hire more inclusively and keep the diverse talent they hire. Here are 10 ways to start (Also be sure to download the LGBTQ+ Inclusive #WordsatWork Guideto learn about proper pronoun usage and more):Do your research. Start with the United Nations Human Rights Office’s Standards of Conduct. Reflecting the input of hundreds of companies across diverse sectors, it offers guidance on how to respect and support the rights of LGBTQ+ people in the workplace, marketplace and community. Develop an effective -and global- corporate diversity, equity, inclusion and belonging (DEIB) policy. Your policy should articulate your commitments and clearly reference sexual orientation, gender identity and expression, and sex characteristics/intersex status. It should also explain your company’s responsibilities and employees’ responsibilities and outline what will happen if that policy is violated. Multinational companies must also have a cohesive global implementation strategy—mindful that concepts of equal rights and fair treatment of LGBTQ+ people may not be well-institutionalized in many markets or regions.Ensure buy-in from employees and management, including commitments to take the DEIBstrategy forward. Expand employees’ soft skills in empathy by exposing them to other points of view and perspectives. Regularly train them on DEIB, ensure they’re familiar with your policy, and consider incentivizing leaders by hardcoding their commitments into performance frameworks. Leverage technology to establish best practices. The DEIB technology now exists to support your company with policies and practices, provide timely analytics, identify and reduce bias, introduce greater transparency and visibility, and support employee training. Download the World Economic Forum’s Diversity, Equity and Inclusion 4.0 toolkit to explore all the opportunities and accountabilities now afforded by tech. Create a culture of conscious inclusion. A welcoming workplace is one where people with different demographic and psychological backgrounds feel seen, heard and valued—not by blending in, but by providing a different perspective to reduce the homogeneity of attitudes, values and beliefs. This also keeps groupthink and decision-making biases in check. If your organization is serious about allyship and equal opportunity for LGBTQ+ employees, you must go beyond programs. To truly change culture, take proactive steps to promote a diverse pool of candidates for senior leadership and board positions, and train and incentivize managers and employees on what it means to be inclusive. Appoint leaders with these three characteristics. A change in culture starts from the top. If your organization is serious about itsDEIBpolicy, start by building a diverse leadership team within your organization. Make sure people with higher levels of curiosity, humility and courage are not overlooked. Ideally, you want leaders who demonstrate a passion for learning, humility to admit when they make mistakes and courage to act boldly and speak out against injustices. Build an LGBTQ+support network. For pro-LGBTQ+ policies to be effective in attracting and retaining LGBTQ+employees, your company’s efforts should have high visibility. For example, support efforts by LGBTQ+ employees to create their own staff groups and extend the same opportunities to them for extracurricular activities as you would to any other group. Take it to the community. Partnerships with local LGBTQ+ groups, such as youth centers, community centers, advocacy groups and charities, exhibit long-term commitment to LGBTQ+ employees. This can also help your company better understand the challenges those employees face, informing your corporate policymaking and providing a way for your company to support positive social change. Listen, apologize and learn from your mistakes. Odds are that you will make mistakes along the way. If you’ve been called out for a microaggression or an act of exclusion toward an LGBTQ+ colleague or employee, it’s important to respond with compassion, concern and humility. Make the other person feel heard, sincerely apologize and don’t make it about you.Set targets and track your progress. Your company’s key decision-makers should receive regular progress reports on DEIB efforts, including updates on employee experience and engagement levels. Assign a senior-level officer to oversee and direct DEIB initiatives, education and training. What gets measured gets done.At ManpowerGroup, we believe businesses have the responsibility to be a positive contributor to societal change. That means intentionally building diverse and inclusive workplaces and hiring the best employees based on talent without discrimination. Not only is this the right thing to do, but studies repeatedly show that inclusive practices have a positive impact on your bottom line.To learn about the power of language to foster an inclusive workplace, download the LGBTQ+ Inclusive #WordsatWork Guide.
LGBTQ+ Inclusive #WordsatWork Guide
At ManpowerGroup, we believe businesses have a responsibility to be a positive contributor to societal change. That means intentionally building diverse and inclusive workplaces and hiring the best employees based on talent without discrimination. Not only is this the right thing to do, but studies repeatedly show that inclusive practices have a positive impact on your bottom line. Being an ally to LGBTQ+ colleagues is as simple as remembering the power that words at work have to make people feel welcomed, valued and included. Here is a guide to pronouns in the workplace and tips on how to promote an inclusive work culture. You can also download a PDF copy of the guide here.